FAQ

1. Do you charge for estimates?

We do not charge you to do an estimate for tree care services unless the time involved to give you an estimate will exceed 2 hours, in which case we charge $65 per hour for an estimate.  We usually only run into this situation when you have an extensive property that requires measurements on each tree as well as written documentation of the tree(s), their diameter and protocols involved in treatments and programs.

We will charge $35 per hour for Consultation or Evaluation.  The difference between these services and an estimate would be you are looking for a diagnosis, or tree’s state of health and safety.

2. What do you charge for trimming or removal?

The answer to this is, it depends! The way we bid tree work is by the hour, and how much time we anticipate it will take our crew to get the job done. We usually do not know how much time it will take unless we can see the job in person and evaluate the time it will take.

3. Why should I hire your company?

Simply put, better customer care.  We are not interested in having you as a one time customer.  We are committed to making you our customer for life.  We cannot acheive this if we do not give you the best customer care possible.  We want you to feel comfortable enough with our company to be able to call us for any questions, concerns, or services regarding any of your trees.  We are available 24/7 to answer questions- if you receive our voicemail, that just means we are on another line or briefly out of the office. Just leave a message and we can retrieve it promptly from anywhere we are.

4. What is the difference between an Arborist and a Certified Arborist?

While I’m not sure how many companies do so, it seems a lot of them will call themselves ‘Arborists’ just because they work with trees.  A Certified Arborist is a licensed professional that has gone to school and studied to become a Certified Arborist through the International Society of Arboriculture.  This license has many stipulations prior to becoming Certified, and requires a minimum of 36 hours of credits to maintain the license.  Ken, the owner/ president of our company has been a Certified Arborist since 1997.  If you would like more information of this subject, please check out the ISA’s website @ www.isa-arbor.org

If there are any other questions we have not answered here, please call our office @ 815-678-4108, or contact us here.




 

 

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